The Alliance of Claims Assistance Professionals requires well-documented experience in the field. ACAP advocates have worked many years in medical offices, hospital billing departments, and insurance companies. Qualifying to provide professional CAP services goes beyond being passionate about healthcare or solving a medical bill problem for yourself, a family member, a friend or neighbor. Our members have proven expertise in medical billing and coding along with a deep understanding of the intricacies of health insurance policies. In addition to documented experience, we request 3 professional referrals. Meeting these prerequisites is a requirement for all membership applications.
The Alliance of Claims Assistance Professionals does not provide training for new members. It requires each member to fully understand CMS-1500, UB04, CPT, ICD-10, HCPCS, COB, MSP, and other health insurance related terminologies.
Our members are expected to adhere to the highest ethical standards in all aspects of their practice.
As Members of ACAP, it is our responsibility to...
- Represent our client's best interests and work solely on their behalf
- Ensure our clients have the information they need to make informed decisions
- Protect our client's personal, medical and financial information
- Provide client information to other agencies only as needed
- Respect our client's medical and financial privacy, and not disclose it without proper authorization
- Report fraud, submission of false claims or other inappropriate activity to the proper authorities
- Conduct our businesses in an ethical manner and in accordance with established industry standards, creating an environment of trust